Alex is an Amazon Vendor Central Specialist with 1 year of hands-on experience in PO processing, catalog management, shipments, and ASN/ARN submissions, backed by 6 years in BPO/tech support and process management. Skilled in NetSuite, Excel (XLOOKUP), Autocodes, and GoFlow, he has managed end-to-end order operations, maintained catalog accuracy, and resolved chargebacks through vendor coordination. He is seeking a full-time remote role, available immediately, with a current rate of $800/month and an asking rate of $1,200/month.

>1 year as Amazon Vendor Central Specialist – handled PO processing, catalog management, shipments, and ASN/ARN submissions.
>Strong catalog management experience using Excel, Autocodes, and GoFlow to ensure accurate listings, ASINs, and pricing.
>Demonstrated end-to-end order and shipment handling: from PO imports/exports in NetSuite to confirming routing requests, attaching labels, and resolving carrier issues.
>Experience with chargebacks/shortages – provided a recent example of investigating and resolving a mis-shipped order through vendor coordination and refund processing.
>Advanced Excel user (XLOOKUP, formulas, reporting), though no direct experience with Microsoft Access.

Employment
Cleaner Depo (September 2024 - Present), Full Time
Private Label – kitchenware, smallwares, refrigerators; US-based
Amazon Vendor Central Specialist
Manages Vendor Central operations including POs, shipments, catalog, and compliance.
End-to-end Vendor Central operations: Processes POs/SOs, creates orders in NetSuite, manages ASN/ARN submissions, shipment confirmations, and routing requests.
Catalog & pricing accuracy: Oversees product nesting, mapping, ASIN validation, and auditing using Autocodes, GoFlow, and Excel.
Problem resolution & coordination: Collaborates with vendors and directors on pricing disputes, shortages, replacements, and successfully resolved chargeback/shortage cases.
Reason for Leaving: Seeking a remote opportunity to balance career with caring for his elderly mother.

Previous BPO/Tech Support Roles (2016–2023)
Built strong foundations in customer service, troubleshooting, and process management while leading small teams and managing KPIs. Transitioned into Amazon operations to apply operational and problem-solving skills.

Key Skills
Amazon Vendor Central (POs, catalog, routing requests, ASN, shipments)
Catalog management & ASIN validation
Order processing with NetSuite
Chargeback & shortage investigation
Communication & vendor coordination
Customer service & leadership background

Motivational Fit: Seeking a remote, full-time Amazon operations role to continue growing in e-commerce operations while being able to care for his senior mother.
Timetracker: Ok to use
Tools: Vendor Central, Seller Central (direct fulfillment), NetSuite, Excel (XLOOKUP, formulas), Autocodes, GoFlow

Asking Rate: $1,200/month
Availability: Immediate
Employment Type: Full Time