Ro-Ann is experienced in remote operations, HR, and project management across healthcare and digital services, with advanced proficiency in ClickUp, Google Suite, Excel, and WordPress. Brings leadership in scaling teams, system implementation, and strategic planning, with a background spanning healthcare, content marketing, and academia.

Summary of Experience
Recent Experience:
Company: California Recovery Center
Role: Director of Remote Operations / Chief of Staff
Duration: October 2019 – present
Responsibilities:
• Led remote operations across HR, Finance, Innovations, Marketing, Client Support, and Admin
• Served as right hand to the CEO and liaison between PH and US teams
• Drove initiatives that contributed to Inc. 5000 listing
• Spearheaded system/process improvements, hiring and team management
• Championed a ClickUp-based internal HR ticketing system to reduce workload
• Oversaw campaigns with marketing for lead gen, including billboards and library outreach
Reason for Leaving:
Feels she has outgrown the company after 5+ years; has built a strong middle-management team and seeks growth in a faster-paced industry
Notable Achievement:
• Led process and financial initiatives that helped the company land on Inc. 5000
• Directed launch of internal systems and strategic remote team operations
• Managed hiring/firing decisions and resolved high-stakes HR cases independently

Previous Experience:
Company: Bottleneck Virtual Assistants
Role: Content Writer and Analyst
Duration: April 2018 – September 2019
Responsibilities:
• Produced digital content, blogs, and podcast show notes
• Analyzed performance data across marketing channels
Reason for Leaving:
Team layoff due to restructuring
Notable Achievement:
Supported content and analytics during a critical marketing period; promoted within internal team
** **
Company: Podcast Pilot
Role: Show Notes Writer
Duration: April 2018 – July 2019
Responsibilities:
• Wrote and published podcast show notes via WordPress
• Optimized SEO and coordinated episode syndication
Reason for Leaving:
Project-based freelance role
Notable Achievement:
Improved episode turnaround times and SEO performance

Company: University of the Philippines Manila
Role: Lecturer / Research Assistant
Duration: Aug 2016 – Feb 2018
Responsibilities:
• Taught General Zoology, Botany, and Physiology labs
• Contributed to government-funded research projects on tropical diseases
Reason for Leaving:
Teaching contract non-renewed due to K12 program; transitioned to research then online work
Notable Achievement:
Awarded Outstanding Teacher (2018); led coordination for national research group
** **
Key Skills and Tools
Leadership, Operations Management, Remote Team Leadership, Strategic Planning, Project Management
Tools: ClickUp, Google Suite, Excel (Advanced), Google Analytics, WordPress, Notion, LinkedIn Learning, Coursera Certified (Financial Accounting, Medical Billing)

Key Metrics and Analysis
Metrics Used: OKRs, KPIs, Lead Conversion Rates, HR Ticket Response SLAs (e.g., 80% routing via ClickUp)
Monitoring Tools: Google Analytics, Google Ads with UTM tagging, ClickUp, internal dashboards

Motivational Fit
Looking For:
A role in a fast-paced, non-healthcare industry with day-to-day variety; prefers strategic problem-solving responsibilities and values trust, autonomy, and impact
Current Rate: US$ 40,000 per annum (around 3300 usd per month)
Asking Rate: US $ 38-42,000 per annum
Availability: Open; prefers flexi-time or APAC-friendly hours but willing to work US time

Red Flags
None noted. Long tenure, strong initiative, and consistent professional growth. Trusted decision-maker handling sensitive HR and operations challenges.

Assessment of Suitability for the Role
Highly suitable for senior remote operations, Chief of Staff, or EA to CEO roles in fast-paced, scaling companies. Demonstrates strategic ownership, people leadership, cross-functional management, and a process-builder mindset. Excels under pressure, adapts quickly, and thrives in ambiguity. Strong communicator with deep empathy and systems thinking.