Maricris Escordio has five years of experience in e-commerce support, covering customer service, order management, and fulfillment coordination for online retail businesses. Her background includes handling escalations, supporting process improvements, and assisting teams during peak seasons.

Highlights
> Handled inquiries, returns, and escalations for multiple e-commerce stores.
> Managed end-to-end order processing and 3PL coordination (4PX, Yuntu) for accurate, on-time deliveries.
> Monitored stock levels and supplier updates, preventing stock-outs during peak seasons.
> Implemented Slack workflow optimization, improving order data input and communication.
> Sub-lead during peak seasons, onboarding and coaching new hires to handle escalations smoothly.
> Skilled in Shopify, Gorgias, Zendesk, Richpanel, Slack, Airtable, and ClickUp.

Employment History
Spark Paws (Oct 2023 – Present, part-time, 4 hrs/day) - Customer Service Specialist & Sub-Lead

• Handle email, chat, and ticket-based inquiries

• Respond to reviews and escalations (Trustpilot, Shopify, etc.)

• Coordinate with fulfillment team for order modifications and inventory.

• Liaise with 3PL (4PX, Yuntu) for shipping issues.

• Mentor new hires during peak seasons.
  Reason for Leaving: Limited hours and income; wants growth and expanded responsibilities.
  Wallblush (Nov 2023 – Dec 2024, full-time; concurrent with Spark Paws part-time) - Customer Service Representative

• Customer support (email, chat), order processing, shipping claims, and inventory coordination.
  Reason for Leaving: Laid off after team restructuring shifted customer support to warehouse staff.
  CurvyBras and Big Girls Don’t Cry Bras (March 2021 - November 2023) - Customer Service Specialist

• Customer support (email, chat), order processing, shipping claims, and inventory coordination.
  Reason for Leaving: Schedule conflict with new employment and shift preferences.
  JINS Eyewear (Nov 2020 – Nov 2023)

• Managed Zendesk, Richpanel, Shopify workflows; verified prescriptions and orders; recommended frames; collaborated with fulfillment on logistics.
  Reason for Leaving: Role shifted from remote to on-site in late 2023, which was not feasible due to location.

Additional Details
Schedule: Amenable to work US EST hours (full-time)
Availability: ASAP
Current Salary: $6/hr (part-time)
Target Salary: $1250-1500/month