Kyle brings 5+ years of experience as an Executive Assistant and Operations Manager, skilled in CRM tools (Monday.com, Airtable, Housecall Pro), QuickBooks finance management, and end-to-end operations including executive support, client communication, and marketing. She is highly adaptable across industries, with strengths in problem-solving, confidentiality, and proactive process management.

Summary of Experience
Recent Experience

• Company: Peter Ellis Construction & Ellis Cleaning Services (Residential & Commercial Construction, Facilities Management)

• Role: Executive Virtual Assistant / Operations Manager (Full-time)

• Duration: May 2022 – June 2025

• Responsibilities:

  • Supported CEO and Director with calendar, inbox, and confidential correspondence

  • Coordinated comprehensive travel arrangements (flights, hotels, transportation)

  • Oversaw project workflows in construction and cleaning using Housecall Pro, from lead capture to project completion

  • Scheduled cleaning appointments, confirmed service details, dispatched crews, and followed up on client communications

  • Maintained CRM, prepared job quotes with estimator, managed invoicing, reconciliations, and payroll in QuickBooks

  • Managed websites (Bluehost), implemented SEO updates, maintained service pages

  • Directed social media (Facebook, LinkedIn): content approvals, posting, boosting, and engagement

  • Led lead generation efforts via LinkedIn and Google research

• Reason for Leaving: Business went bankrupt due to QuickBooks account hack and major client non-payments; financial/operational shutdown. Still on good terms with owner.

• Notable Achievement: Promoted from EA to Operations Manager; entrusted with decision-making on marketing, client relations, and operational processes.
  Previous Experience

• Company: Digital Concept LLC (IT Managed Service Provider – Jacksonville, FL)

• Role: Executive Virtual Assistant (Part-time, 4 hrs daily EST)

• Duration: Jan 2023 – May 2025

• Responsibilities:

  • Managed inbox/calendar, personal travel, project coordination, and vendor sourcing

  • Handled invoicing, reconciliation, and payment reminders via QuickBooks

  • Managed recurring MSP invoicing, monthly contracts, and financial tracking

  • Executed LinkedIn marketing campaigns, website updates, and Canva designs

  • E-commerce: marketed/sold hardware via eBay, managed orders and logistics

• Reason for Leaving: Client’s family transitioned operations to on-site EA staff.

• Notable Achievement: Independently managed projects, vendor coordination, and recurring financial workflows.

• Company: Infravisory Pty. Ltd. (Engineering Consultancy – Queensland, AU)

• Role: Executive Virtual Assistant (Contractual)

• Duration: May 2021 – May 2022

• Responsibilities: Executive support (calendar/inbox, confidential communication), proposals, CRM (Monday.com), project coordination, LinkedIn marketing.

• Reason for Leaving: Contract ended.

• Company: Wiechert Griffin Company (Real Estate – Arkansas, USA)

• Role: Data Researcher & Marketing Specialist (Part-time)

• Duration: Feb 2021 – June 2021

• Responsibilities: Property research, lead generation (cold calling, outreach), calendar management, marketing collateral.

• Reason for Leaving: Short-term project.

• Company: FRMJ Builders Corp. (PH – Manufacturing/Construction)

• Role: Executive Assistant / Office Manager

• Duration: May 2017 – Jan 2021

• Responsibilities: Supported CEO with calendar, quotations, invoices, confidential documents, logistics.

• Reason for Leaving: Transition to remote roles.

• Notable Achievement: Rookie of the Year (2017), Employee of the Year (2019–2020).

Key Skills and Tools

• Executive Support: Inbox & calendar management, travel coordination, executive correspondence

• Operations & CRM: Monday.com, Airtable, Housecall Pro, Intermedia; invoicing via QuickBooks, Quoter, Xero

• Finance: Invoicing, reconciliation, payroll, payment reminders

• Marketing & Social Media: LinkedIn marketing, content scheduling, Canva design, SEO, website updates (Bluehost, WordPress)

• Project Management Tools: Asana, Trello, Todoist

• Tech Stack: Google Workspace, MS Office, Bitwarden, Intermedia, eBay

• Strengths: Adaptability across industries, confidentiality, client relations, proactive problem-solving

Key Metrics and Analysis

• Metrics Used: Accuracy of invoicing, payment follow-ups, lead generation outcomes, client satisfaction, project completion timelines

• Monitoring Tools: QuickBooks, Housecall Pro, Intermedia CRM dashboards

Motivational Fit

• Looking For: Long-term, stable role with growth opportunities, collaborative environment, and open communication

• Current Rate: $10/hr

• Asking Rate: $8-10/hr

• Availability: Immediate

Candidate Answers (Critical Thinking & Problem Solving)
Critical Incident Example

• Faced an internal error where a VA sent invoices to the wrong person. The recipient threatened legal action.

• Kyle personally took over the call, investigated the error, reviewed records, and confirmed the mistake.

• She decided independently to delete the invoice (normally required CEO/manager approval) and coordinated corrections across QuickBooks and Excel.

• Reported resolution to CEO afterwards; issue was resolved without escalation.
  Anticipating & Preventing a Problem

• A client complained about bathroom tiling after project completion.

• Kyle anticipated that escalating this to the CEO would cause unnecessary stress.

• Instead, she coordinated directly with the project manager, scheduled a repair team, and had the tiles fixed within hours.

• Reported the resolution to the CEO after it was settled. CEO praised her proactivity and discretion in handling the issue without burdening him.

Red Flags

• Juggled full-time PEC role and part-time Digital Concept LLC role simultaneously — though both clients were aware and flexible, may raise focus concerns.

• PEC closure due to financial mismanagement/QuickBooks hack and client defaults, not performance-related, but highlights exposure to unstable businesses.

Assessment of Suitability for the Role
Kyle Nicole Feliciano has 5+ years of executive assistant and operations management experience across U.S. and Australian businesses. She has consistently been trusted with decision-making authority, financial management, and operations oversight.
Her strengths are in:

• Managing end-to-end operations (CRM, invoicing, scheduling, client communication, and social media)

• Proactive problem-solving (anticipating and mitigating issues before escalation)

• Building trust with executives (mentorship under Peter Ellis shaped her business-owner mindset)
  She is highly motivated by growth, long-term stability, and collaborative communication.
  Overall, a strong candidate for Executive Assistant, Operations Manager, or EA/Business Support roles requiring ownership, resilience, and proactive support.