Dianne is an operations and business integration leader with 10+ years of experience, including leading operations at Rank N Bank, a U.S.-based Amazon marketing agency. She built systems from scratch, implemented EOS/Traction, and managed cross-functional teams—leveraging tools like Asana, Flowlu, and Notion to drive execution, SOPs, and KPI tracking.

Summary of Experience
Operations and business integration leader with 10+ years of experience across agency, e-commerce, SaaS, and startup environments. Proven in building operations from the ground up, implementing EOS/Traction, managing cross-functional teams, and acting as the founder’s right-hand in execution.

Recent Experience
Company: Rank N Bank (Amazon Agency, San Diego, CA)
Role: Director of Operations
Duration: Nov 2020 – Feb 2025
Responsibilities:

• Built the agency’s operational structure from scratch as the first full-time hire.

• Owned execution of strategic goals, managed department heads (Creative, PPC, Catalog), implemented EOS/Traction.

• Oversaw hiring, SOP creation, team performance, project delivery, finance processes, and KPI tracking.

• Ensured founder remained in strategic zone by taking full ownership of operational execution.

• Reason for Leaving: Felt growth had plateaued; systems and team were already fully functional; sought new challenges and learning.

• Notable Achievement: Saved $10K/year by optimizing tool stack; implemented structured sprint planning and cross-department alignment.

Previous Experience
Company: GSD Venture Studios (Venture Capital, Florida, USA)
Role: Chief of Staff
Duration: Mar 2023 – Dec 2024
Responsibilities:

• Supported a tech investor/founder in managing a global startup scaling program (Super Scaler).

• Led investor outreach, event planning, community management, and podcast production.

• Managed a network of freelancers and ensured founder visibility and effectiveness.

• Reason for Leaving: Misalignment in work culture and values; lack of clarity in expectations and frequent public criticisms.

• Notable Achievement: Took over after a sudden Chief of Staff departure and restructured the support team.
  Company: INT Global Management
  Role: Operations Lead
  Duration: Dec 2019 – Aug 2020
  Responsibilities:

• Managed day-to-day team performance, reporting, and client updates.

• Streamlined process guidelines and built team cohesion.

• Reason for Leaving: Project-based contract

• Notable Achievement: Introduced strategic team management methods to improve delivery consistency.
  Company: TaskUs / Sungrade Solar / IQ Backoffice
  Role: Team Lead / QA / Copywriter / Media Analyst (Various Roles)
  Duration: Jan 2012 – Jan 2018
  Responsibilities:

• Led teams, monitored production, trained members, and handled process documentation.

• Reason for Leaving: Career progression toward freelancing and leadership roles.

• Notable Achievement: Consistently exceeded team KPIs and acted as process owner across projects.

Key Skills and Tools

• EOS / Traction

• Project Management: Asana, Flowlu

• Team Management & Delegation

• SOP Development

• Sprint & Quarterly Planning

• KPI/OKR Implementation

• Operations Optimization

• Strategic Roadmapping

• Tools: Google Workspace, Slack, Zoom, Loom, Flowlu, Notion, ClickUp, Harvest

Key Metrics and Analysis
Metrics Used: On-time task delivery rate, backlog rate, project margin, schedule adherence, and project delivery rate.
Monitoring Tools: Asana (initially), later optimized with Flowlu for unified visibility and cost efficiency.

Motivational Fit
Looking For: Strategic ops roles where she can continue building systems, learning across industries (e.g., SaaS, eCommerce, startups), and help founders scale effectively. Open to operations roles with a financial or real estate angle to gain new exposure.
Current Rate: 25-35usd/hr
Asking Rate: 4000 usd/month
Availability: Immediately

Red Flags

• Left GSD due to culture misalignment (e.g., public criticism, poor boundary setting by founder). Took care to ensure a smooth transition before leaving.

• Sales/Lead generation is not her strongest area (prefers not to own revenue generation targets directly).

Assessment of Suitability for the Role
Dianne is a high-caliber operations leader with deep experience in founder support, operational systems design, and execution. She’s ideal for early-stage or scaling companies needing an operator to structure chaos, integrate teams, and manage with calm precision. Strong cultural fit for values-driven companies and founders who want to focus on vision while she owns execution.