Dan is a highly adaptable Executive Assistant and Operations Manager/Chief of Staff with strong leadership skills, tech expertise, and a proven ability to support C-level executives and streamline operations.

Summary of Experience
Recent Experience:
Company: Bounce
Role: Executive Administrative Assistant
Duration: August 2023 - Present
Responsibilities:

• Directly supports the CTO with personal and professional tasks.

• Administers and manages 147+ company tools (G Suite, CRM, project management, communication, invoicing, creatives, etc.).

• Handles access and offboarding for tools; recommended and implemented SaaS management tool (Opta) to streamline offboarding.

• Conducts initial interviews and assessments for engineering candidates when CTO is unavailable.
  **Reason for Leaving: **Company is shifting towards hiring Lisbon-based EAs fluent in Portuguese.
  Notable Achievement: Supported CTO’s promotion from Director of Engineering to CTO; initiated automation for offboarding process.

Previous Experience:
Company: T. Lab (Technology Laboratory and Professional Development)
Role: Operations Manager / Chief of Staff
Duration: April 2021 – August 2023
Responsibilities:

• Supported CEO in daily operations, hiring, and recruitment.

• Led a team of 4 across finance, creative, and personal/professional departments.

• Managed client’s calendar, inbox, and social media accounts.

• Helped transition from traditional marketing (magazines/radio) to viral social media campaigns.

• Oversaw KPIs: new enrollees, returnees, and student test scores.
  Reason for Leaving: Health-related (appendectomy surgery); required a career break.
  Notable Achievement: Led a social media initiative that significantly grew enrollment through viral Facebook Reels campaign.
  Company: John Brown Rentals
  Role: Executive Virtual Assistant
  Duration: September 2019 – January 2021
  Responsibilities:

• Managed tenant relations, social media, research, graphic design, and voiceover content for real estate properties.

• Calendar, email, and travel management.
  **Reason for Leaving: **Wanted to explore different industries and career growth.
  **Notable Achievement: **Developed ongoing tenant relations strategy and expanded marketing reach.

Key Skills and Tools

• Executive Support

• Calendar and Inbox Management

• SaaS Management (Opta, G Suite, Slack, Tribe, Figma, Canva, GitHub)

• Recruitment Support (Initial interviews, assessments)

• Social Media Management (Content planning, posting, basic design)

• Critical Thinking, Problem-Solving, and Decision-Making

• Strong Communication (Voiceover and Presentation Skills)

Key Metrics and Analysis
Metrics Used:

• Enrollees and returnees at T. Lab

• Student SAT/ACT score improvements

• Tool management efficiency and offboarding speed (Bounce)
  Monitoring Tools:

• SaaS Management Software (Opta)

• Project Management Tools (Trello, Notion)

• Communication and task management via Slack and Google Suite

Motivational Fit
Looking For:

• A role where he can maximize his skills (operations, executive support, team leadership).

• Collaborative work culture that encourages growth and feedback.

• Open to leadership roles or strong EA roles.
  Current Rate: $10.50/hr
  Asking Rate: $11/hr and up
  Availability: May 1st
  Schedule: Prefers Day Shift; Open to Graveyard Shift if needed.

Critical Incident Example
While at T. Lab, during the 9th Black Tie Ball event, the CEO was unreachable 30 minutes before the program start. Daniel assessed that all preparations were complete, cross-checked project plans with the project manager, and decided to start the program without the CEO's go-signal to avoid delays. His decision ensured the event proceeded smoothly despite the executive's absence.

Anticipating Problems Example
At Bounce, Daniel anticipated operational delays due to the manual process of offboarding employees across 147 tools. After personally experiencing the burden during a multi-offboarding situation, he proactively recommended and implemented a SaaS management tool (Opta) that automated offboarding, significantly reducing future workload and risk.

Red Flags

• None significant. His reasons for moving were logical and based on life events (health, strategic career decisions).

• Proactively anticipating potential organizational changes at Bounce (Lisbon localization) and preparing for career move.

Assessment of Suitability for the Role
Daniel demonstrates strong executive support skills, leadership potential, adaptability to tech environments, and a growth mindset. He’s a good fit for roles requiring high ownership, tech savviness, and a proactive, feedback-driven working style. Highly recommended for EA, Chief of Staff, or Operations Support positions in dynamic companies.