Jovi offers end-to-end Amazon account management with deep expertise in flat file catalog uploads and Buy Box monitoring. With over 5 years of marketplace experience across multiple brands and categories, she has a proven track record of long-term contributions to companies, ensuring stability and consistent results.

Currently with Blue Meta (E-comm consulting company) as an Amazon Account Coordinator for more than 2 years now

• Started mainly with case management (fixing catalog issues, coordinating with Amazon Selling Partner Support, processing reimbursements for lost/damaged items).

• Transitioned into catalog management — uploading content, creating listings/variations, bulk updates via flat files, and managing inventory reports & forecasting.

• Currently handling 8 brands (primarily in the US marketplace) with products in grocery (tea, organic milk), gardening supplies, and similar niches.

Was with Poly & Bark as an Amazon Marketplace Specialist - was laid off due to budget cuts.

• Managed Amazon accounts.

• Monitored and resolved Buy Box issues (checking eligibility, contacting Amazon when necessary).

• Conducted inventory checks.

• Monitored content on Vendor Central (though with limited exposure, she gained knowledge in creating variations there).

Worked for Smart FBA as an Amazon Account Project Manager - left as she was only getting very few hours per week (3–4 hours), which wasn’t sustainable.

• Creating promotional discounts.

• Checking traffic and sales performance.

• Optimizing listings (titles, bullet points, keywords).

• Keyword research.

• Uploading A+ content.

• Monitoring catalog and sales performance.

• General Amazon account management from catalog to reporting.

Worked for E-Commerce Advisory Group LLC as an Amazon Marketplace Specialist - Fixed Term Project Role only

• Updating and uploading listings.

• Correcting brand names via Brand Registry so listings would connect properly to storefronts.

• Fixing titles (capitalization, punctuation, formatting).

• General catalog troubleshooting and updates.

Was with Charmac Solutions LLC as an Amazon Marketplace Specialist - left for career growth, wanted to explore more as this was her first work as an Amazon AM.

• Uploading product content.

• Inventory forecasting.

• Creating and managing shipments.

• Removing negative feedback and monitoring customer reviews.

• Troubleshooting inactive listings.

• General end-to-end Amazon catalog and account support (A–Z).

Motive: Actively exploring for career growth, been with the company for more than 2 years already.
Current: 1000 USD
Expected: 1200 USD
Availability: ASAP

Q1: What are your top "work values" (e.g., being hard-working, being on-time, being proactive)?

• Integrity is her number one value.

• She emphasized that as a virtual assistant, honesty is critical even without direct supervision.

• She also highlighted building trust with clients as part of her core values.
  Q2: What are the most important learnings you've had in your career?

• Collaboration.

• At first, she thought asking for help showed weakness.

• She later learned that collaboration is a skill that makes work easier and helps complete projects on time.
  Q3: Who were your top mentors, and what did you learn from them?

• Ryan, CEO of Charmac Solutions.

• Lesson she carries: “Whenever you are not sure of what you’re doing, trust your instinct—trust your gut.”