Nelly is an Amazon Virtual Assistant & E-commerce Specialist with over 6 years of experience managing Amazon (US, UK, EU) and Shopify accounts. She specializes in account management, customer service, listing optimization, and reporting, bringing a reliable and proactive approach that has consistently supported smooth Amazon operations and strong brand reputation.

Highlights

• 6+ years of hands-on experience in Amazon account management across US, UK, and EU marketplaces

• Skilled in listing creation and optimization (manual and flat files), account health monitoring, and case management

• Strong customer service background, handling refunds, replacements, and negative review/feedback removal to protect seller ratings

• Proficient in data & reporting, including sales performance reports, CVR tracking, and return analysis for product improvement

• Experienced in e-commerce operations, from monitoring Shopify orders to managing inventory, COGS tracking, and logistics support

• Tools expertise: Seller Central, Sellerise, Scale Insights, ClickUp, Slack, Google Sheets

• Known for accuracy, reliability, and proactive problem-solving, earning consistent client praise

• Motive: Seeking a stable Amazon VA role where she can apply her skills in account management, reporting, and customer experience to help businesses grow sustainably

Summary:
Currently supporting Lily England (UK, 2022–Present) as an Amazon VA, where Nelly manages listings, compliance, account health, customer service, reporting, and operations support. She ensures smooth day-to-day account performance while driving product visibility and protecting brand reputation.

Previously worked with Thrasio (Philippines, 2020–2021) as a Customer Service Specialist, resolving queries, processing refunds, and safeguarding seller ratings. Before that, she served as a Merchandiser Analyst at SW LLC (USA, 2019–2020), where she monitored FBA account status, streamlined orders, and optimized listings.

Her earlier experience includes being an Amazon VA for TKM (USA, 2018–2019), specializing in dropshipping compliance, listing updates, and review management, and an Amazon Lister & Order Processor for DBGoods (USA, 2016–2018), where she created listings, processed shipments, and maintained account health.

Tools:

• E-commerce: Amazon Seller Central (FBA, listings, account health, case management), Shopify

• Project Management: ClickUp, Slack

• Analytics & Reporting: Sellerise, Scale Insights, Google Sheets, CVR tracking, performance reporting, return analysis

• Customer Service: Email & chat support, refunds/replacements, review & feedback management

Employment Type & Preferences:

• Employment Type: Full-Time Remote

• Shift Preference: Flexible; open to US and UK hours

• Timetracker: Comfortable using one

• Availability: Immediate