Carl is a performance-focused Amazon account manager with over 6 years of experience, including 3+ years directly managing Amazon accounts across Seller Central and Vendor Central. He currently handles 10–15 client accounts, overseeing listing optimization, PPC performance, and account health. Known for his structured and collaborative approach, Carl actively monitors key metrics like ACOS and TACOS to drive profitability, supports junior team members, and implements SOPs to streamline operations. With hands-on experience in SEO, catalog management, and cross-functional coordination, he excels in balancing client communication, technical execution, and team leadership—making him a reliable operator in fast-paced e-commerce environments.

Summary of Experience
Amazon account manager with 6+ years of progressive experience in e-commerce, customer operations, and digital marketing. Proven in managing 10–15 Amazon accounts simultaneously, optimizing listings and PPC campaigns, monitoring key metrics like ACOS/TACOS, and developing internal SOPs for smoother workflows. Brings a blend of technical proficiency and team leadership, having supported junior account managers while also directly managing client communications, creative QA, and SEO execution.

Recent Experience
Company: Horison Marketing (UK)
Role: Senior Account Manager
Duration: 2024 – Present

Responsibilities:
Manages 10–15 Amazon client accounts, ensuring performance, listings, and account health are optimized.
Monitors key advertising and sales metrics (e.g., PPC spend, ACOS, TACOS).
Leads and supports junior account managers, including onboarding and best practice training.
Handles direct client communication, including resolving listing issues and campaign strategy alignment.
Conducts quality checks for creative deliverables and SEO implementations.
Reason for Leaving: Seeking improved compensation and a more balanced schedule.
Notable Achievement: Took on account manager mentorship responsibilities while maintaining full client load and consistent account performance.

Previous Experience
Company: AGM Agency (USA)
Role: Account Manager / SEO Specialist
Duration: 2022 – 2024

Responsibilities:
Managed multiple Amazon client accounts and oversaw both SEO and PPC campaign execution.
Handled catalog listing updates and inventory oversight.
Developed account-level strategies with a focus on organic and paid visibility.
Reason for Leaving: Compensation did not reflect the expanded scope of responsibilities following promotion from SEO Specialist.
Notable Achievement: Successfully transitioned from SEO into account management while maintaining core deliverables across both functions.

Company: Startek (Philippines)
Role: Amazon Customer Service Representative (2017–2020); Workforce Real-Time Analyst (2020–2022)
Duration: 2017 – 2022

Responsibilities:
Responded to Amazon customer inquiries across multiple support channels.
Monitored agent schedules and generated workforce performance reports.
Reason for Leaving: Career growth and transition into e-commerce account management.
Notable Achievement: Promoted internally from customer support to real-time analyst for consistently strong performance and data accuracy.

Key Skills and Tools
Amazon Seller Central & Vendor Central
SEO & PPC Strategy
Client Communication & Account Management
SOP Development & Workflow Optimization
Performance Monitoring (ACOS, TACOS, CTR, CVR)
Excel / Google Sheets / Internal Reporting Tools

Key Metrics and Analysis
Metrics Used: ACOS, TACOS, PPC Spend, Conversion Rate, CTR, Account Health

Monitoring Tools: Amazon dashboards, internal reporting tools, spreadsheet trackers

Motivational Fit
Looking For: A stable, growth-focused Amazon account management role with clear deliverables, a supportive team structure, and fair compensation. Prefers working within UK time zones and enjoys structured roles with space for collaboration and efficiency improvements.

Current Rate: Not disclosed
Target Rate: $2,000/month
Availability: 30 days
Reference Checks: Ongoing

Assessment of Suitability for the Role
Carl is a reliable, metrics-driven Amazon account manager who combines deep platform expertise with strong communication and mentoring skills. He thrives in structured environments and brings a balanced focus on both client satisfaction and operational efficiency. Ideal for agencies or e-commerce companies seeking a dependable team player who can lead accounts while uplifting peers and streamlining execution.