Jhero is an Amazon Account Manager with 6+ years in full-funnel e-commerce operations, skilled in listing creation, suppression recovery, FBA inventory management, dispute resolution, and marketplace expansion (Amazon, Shopify, Walmart, Wayfair). Proficient in Seller Central, Shopify, Helium10, Vine, Flat Files, Excel, and Google Suite, with a proven track record in launching products, scaling brands, and improving profitability.

Highlights & Strengths
6+ years in Amazon operations and full-funnel e-commerce execution
Skilled in listing creation, suppression recovery, FBA dispute resolution, and brand registry
Led product launches, set up marketplaces (Amazon, Shopify, Walmart, Wayfair), and managed CS & SOPs
Cross-functional communicator — liaises with PPC, creatives, distributors, and suppliers
Business-minded: proactively made cost-benefit decisions to boost customer satisfaction and profitability
 
Employment
Jul 2024 – Jun 2025 / Private Label E-Com Brand (US) / Amazon Account Manager
Managed 2 brands (Automotive & Medicinal Marijuana Accessories)
Resolved safety issues for battery listings
Launched marine light bars that helped hit a $35K monthly profit target.
Reason for Leaving: Contract ended after delivering target performance
 
Jul 2023 – Jul 2024 / Refurb Mobile Devices (US) / Customer Success Manager
Managed 3 CS reps; handled listings and account health across Amazon, Walmart, eBay
Dealt with counterfeit claims caused by confusion around U.S. phone models.
Reason for Leaving: Role dissolved after products were seized due to compliance investigation
 
Oct 2022 – Feb 2023 / Israeli Holding Company (Remote) / Business Development Manager
Set up non-Amazon stores (Wayfair, Walmart, Michaels) - handled products across toys, cosmetics, furniture, kitchenware; oversaw listings, ads, and P&Ls.
Reason for Leaving; Not renewed after client returned to in-house team model
 
Jul 2022 – Jan 2023 / E-Com Project (Remote) Project & Integration Manager
Focused on Shopify SEO, performance improvement, chargeback disputes, CS support, and web design coordination.
Reason for Leaving: Project-based role completed
 
Apr 2018 – Jul 2022 / Mava Sports / Aggregator
Started in CS → Promoted to Account Manager
Initially managed customer comms; grew into Amazon operations (inventory, listings, case management, VOC-based improvements, buy box strategy). 
Reason for Leaving: Continued with company post-acquisition until 2022
 
 
Motive Fit: Actively exploring a full time role as a Amazon Account Manager / E-Commerce Operations Manager
Employment Type: Full Time
Tools: Amazon Seller Central, Shopify, Helium10, Vine, Flat Files, Slack, Google Suite, Excel
Previous Rate: $1,800 USD/month
Asking Rate: $1,800 USD/month
Timetracker: Ok to use
Shift: Ok with US shift
Availability: ASAP
 
 
Screening Questions
1. ‎Can you tell me about a difficult case or customer issue you resolved?
One of the most common and challenging issues I had to resolve was dealing with counterfeit complaints. Many of our international customers weren't familiar with the U.S. models, which often led to confusion about the product's authenticity. For example, the U.S. models typically have only one SIM slot, while international models might have two physical SIM slots or an eSIM. Customers would see this difference and assume the product was counterfeit. To resolve this, I took the time to explain the differences between the models clearly. I worked to educate the customer about the product’s specifications and ensured they understood the features that were unique to the U.S. version. This not only resolved the complaints but also helped improve customer satisfaction by making them feel heard and supported. In the end, addressing these issues thoroughly and with patience helped avoid negative feedback and kept our customer satisfaction high.
 
2. How did you manage inventory and FBA stock?
One of my key responsibilities was maintaining inventory levels, both in the main warehouse and within Amazon's FBA system. I closely monitored stock levels to ensure we never ran out of stock, especially before major sales events like Prime Day, where inventory needs are higher than usual. I made sure our FBA inventory was always within the recommended levels to avoid stockouts and missed sales opportunities. I also coordinated with the warehouse team to align the stock flow between Amazon and other fulfillment channels. During peak times, such as product launches or big promotional events, I closely tracked inventory to ensure that orders were fulfilled promptly and that we had enough stock to meet demand without overstocking, which could lead to storage fees or excess inventory.
 
3. Can you describe how you handle product launches?
For product launches, the client usually launches products first through their website, so that makes my task easier. I just copy the product details from their website to set up the listings on Amazon. Next, I look at what competitors are doing. I research what keywords they’re targeting and use tools like Helium10 to see where our products rank compared to similar ones. I then create the titles, bullets, and descriptions based on that research. I also review the product images on their website and check out competitors’ visuals to see what styles work well. From there, I translate the brand's identity into the listings, adjusting the colors, fonts, and design elements to match the brand’s feel. I then send the image brief to the creative team for approval. Once the client approves the listing, I create it and send 50 units to FBA. After the product is available in FBA, we enroll it into Vine to start gathering reviews. Once we have enough positive reviews, we merge the products into a variation to consolidate them. Then, I work with the PPC team to set up ads, defining the category and budget. We run the ads for about three weeks and analyze the results. We compare the sales with the total costs—creatives, ads, and product expenses to determine if the launch is profitable. If it is, we consider it a success.
 
4. How do you handle suppressed listings or listing errors?
When dealing with suppressed listings, one of the common issues I’ve faced is product safety concerns. For example, I’ve had to handle suppressed listings for automotive lighting products because Amazon flagged them due to battery safety issues. To resolve this, I worked on submitting the necessary Safety Data Sheets (SDS), as well as other compliance documentation to Amazon. I ensure that all required paperwork is complete, including testing reports and specifications for the product. Once I’ve submitted everything, I monitor the case closely and follow up with Amazon if needed to make sure the issue is addressed promptly. For example, when we had issues with a battery-powered light product, I worked directly with the team to confirm that all inventory was checked for compliance and provided Amazon with all necessary details. After two days, the case was closed, the listing was reinstated, and we were able to continue selling the product
 
5. What’s your approach to resolving customer issues and managing a team?
As a Customer Success Manager, I managed a team of three customer service representatives. My approach starts with a daily standup meeting where we discuss the common issues we’ve handled, how we resolved them, and any recurring challenges. We go over the status of open cases and share feedback on what worked and what didn’t. I also ensure that we have documented standard operating procedures (SOPs) for handling customer issues. These SOPs help streamline the process, especially for common problems, so that we can handle issues faster and more effectively. I also focus on improving the customer experience by analyzing feedback and ensuring that our team is aligned with company goals. If there are gaps in how we’re handling customer interactions, I provide additional training and coaching to the team. My goal is always to ensure that customers feel heard and their issues are resolved in a way that promotes positive relationships with the brand.
 
 
6. How did you help scale the brands you worked with?
I helped scale the brands I worked with by expanding their reach beyond Amazon. For example, I took brands that were only selling on Amazon and successfully expanded them to other marketplaces like Walmart, Wayfair, and Michaels. This included creating new listings, optimizing existing ones, and adapting content to fit each platform’s unique requirements. I also worked closely with the marketing team to align product listings with the right keywords, promotions, and pricing strategies. By analyzing competitor strategies, I identified areas for improvement and applied best practices from Amazon to other platforms. This helped increase visibility and sales across all channels. In addition, I ensured that all platforms were synced for inventory management, order fulfillment, and reporting, which streamlined operations and reduced the risk of overselling or stockouts. By scaling the brands onto new platforms and optimizing their presence across multiple channels, I was able to help drive growth and expand their market share.
 
 
7. How did you contribute to improving the brand’s profitability?
One example of how I contributed to improving the brand’s profitability was when I suggested changing our return policy for products that customers ordered in the wrong size. Prior to my suggestion, customers had to return the item, which caused delays and additional costs in shipping. I proposed that we replace the product immediately, without requiring the customer to send the original item back. This decision reduced our profit margin from 40% to 23%, but the trade-off was worth it because it significantly improved the customer experience. We received great feedback from customers who appreciated the quick resolution, and as a result, we saw increased sales and a higher number of positive reviews. We later extended this policy to other products like knee and elbow sleeves, as long as we were maintaining a reasonable profit margin. It helped improve customer loyalty, word-of-mouth promotion, and ultimately, brand profitability.
 
 
Culture Fit

1. What are your top "work values" (e.g. Being hard-working, being on-time, being proactive etc.) that you try to strive for as a professional? – Integrity

2. What are the most important learnings you've had in your career?
   There’s always someone better than you, you have to keep up.

3. Who were your top mentors and what did you learn from them?
   Robert Bogdanovici, the first Amazon business partner I worked with. He’s always on top of things and never gets tired learning new ways to improve himself.

4. What are your most effective habits that you've learned over the years. – Overly communicate.